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ANDSA works with NDIS Service Providers to ensure their information systems are well organised, robust and easy to use. When managed correctly, NDIS Systems mean individual workers are able to spend all of their time and energy helping clients, rather than navigating complicated systems that are clunky to use, confusing and time consuming.
Our initial investigative process is comprehensive and starts with an ISO accredited audit of existing systems, which highlights gaps and vulnerabilities. We then carefully curate a systems solution that suits the business we are dealing with and see that its implementation is done seamlessly and harmoniously within existing system frameworks. Finally, in order to ensure the systems are as effective as possible, we implement management training and education so that all members of the organisation are able to use the systems to their fullest.
When we have completed our service, your business will have all the tools needed to effectively operate and provide the highest quality service possible for your clients, as well as having the peace of mind in knowing that your systems are robust and non-susceptible to system failures.
Imagine receiving an email from your core systems provider that in 60 days your system will be unsupported and no longer functional. Well, one of our clients had that exact scenario unfold and they had no back-up plan. They were completely vulnerable and within months of having to shut their doors. We walked them through the process and negotiated a good outcome in what is one of the disability care provider’s biggest red flags of vulnerability to date.
We offer a Systems ISO Compliance Audit, put into basic terms, we ensure employees and the back-office systems used within the organisation are on the same page and doing what they say they are doing. One of the biggest concerns for the not-for-profit disability sector since the roll-out of the NDIS in 2013 is ensuring service providers’ operational and management systems comply with the NDIA’s legislation, rules & policies. Empirical research to date indicates that many NDIS service providers would not pass an ISO Compliance Audit on their internal ‘back-office’ information systems if one were conducted today. ANDSA will work with your management team to ensure your organisation is not at risk of becoming non-compliant. We will co-develop your “Future-State” system requirements that fit your Strategic Growth Plan.
Working exclusively in the disability care sector, ANDSA has developed a wealth of experience in evaluating and assessing various Customer Relationship Management (CRM) systems for NDIS service providers in Australia. This includes tailoring systems to meet care provider requirements in HR, Rostering, Payroll, Incident Management, Client Services, Finance & Billing, NDIS Portal, SSO/Mobile, Business Intelligence, etc. A key points-of-difference to other consulting firms is our founder and director has a long association in the disability care sector, hands-on experience as a care provider, and has worked with senior management within the NDIA and the Federal Government across several portfolios.
A necessity that ANDSA excels in is the service of management consulting specifically in the care provider sector. Australia’s not-for-profit disability leadership is at a critical crossroad today. With the introduction of the Federal Government’s National Disability Insurance Scheme (NDIS), many disability service providers still find themselves overwhelmed in handling the rigorous demands of managing complex information system requirements. ANDSA can provide specialist services working alongside your Executive Team, providing them with the necessary experience to comply with the NDIS whilst reinvigorating your Management Team with a fresh perspective to grow and motivate the organisation in a sustainable manner.
We strategically implement processes which strongly improve IT Systems Management. We use our knowledge and skills to refine the administration of distributed systems and create an effective systems management plan that allows your business and its employees to respond to enquiries faster and in a confident manner.
We will come meet with you on-site at your business and provide some initial consultation around our process, what’s involved, and what outcomes we deliver.
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